Hey, so where's your call center located?

你的心在哪里？

Valentina works in a call center for the postal service.

瓦伦蒂娜在邮政服务的心工作。

Past call center experience? Not important.

过去的心经验？不重要。

Many individual school systems have their own safety call centers.

许多学校系统都有自己的安全心。

One of those is Televerde, a call-centre operator from Arizona.

其之一是来自亚利桑那州的心运营商Televerde。

And just like every great call center employee should say, or just a nice person.

就像每优秀的心员工应该说的，或者只是一好人。

Police said those working at the call center were trained to sound like Americans.

警方表示，这家心的员工接受过美国口音方面的培训。

He said that about 700 people worked in the buildings, which were open all day and night.

他表示，约700余人在心日夜不停歇地工作。

The police said people working at a call center in India spoke with the U.S. citizens by telephone.

警方称，诈骗犯在印度一家心给美国人打电话。

Amal Hassan has built Outsource Global Technologies into a world-class organization that provides outsourced call center operations.

阿玛尔·哈桑已经将全球技术发展成为提供心运营的世界级组织。

For example, many people in call centers thought that the sentence was saying, who is calling you?

例如，许多心的人认为这句子是在问，谁在给你打电话？

Was it: a) a call centre worker? b) a bartender? or, c) a traffic warden?

是a)心的工作人员? b)酒保? 还是c)交通管理员?

A call center worker from the Philippines demonstrated: Hi, my name is Liggy.

一位来自菲律宾的心工作人员示范道：嗨，我的名字是伊基。

The sociologist Aneesh Aneesh says tools like Sanus can help reduce the burden on call center agents.

社会学家阿尼什·阿尼什表示，像Sanus这样的工具可以帮助减轻心工程师的负担。

Ed Maudlin is a call center employee now restricted to working at home in Indianapolis, Indiana.

埃德·莫德林是一名在心工作的职员，现在他只能在印第安纳州的印第安纳波利斯的家办公。

The difference can be subtle, but Narayana says it is helping call center workers avoid abuse.

区别可能很细微，但纳拉亚纳表示，它正在帮助心的工作人员避免辱骂。

Discrimination and abuse by callers are among the factors leading to high turnover among call center workers.

者的歧视和辱骂是导致心工作人员高流动率的因素之一。

Call center workers can train for months to effectively communicate with customers whose native language and culture differ from theirs.

心的工作人员可能接受数月的培训，以便有效地与母语和文化不同的客户进行沟通。

The rows of desks are more reminiscent of a typical call-centre set up, with private side-offices for more confidential conversations.

一排排办公桌更像是一典型的心，旁边的私人办公室用于进行更保密的谈话。

Let's take the example of a call center agent.

让我们以心代理为例。